General conditions
General conditions of online sales
Effective January 15, 2024.
The following General Conditions of Sale regulate the offer and sale of products on the website www.buy-sicily.it (hereinafter the “ Site ”).
The products purchased on the Site are offered and sold by Civita Sicilia Srl, with registered office in Palermo, Via della Libertà n. 52 (hereinafter also " Civita "), also on behalf of third parties.
1.1 The sale of products through the Site (Products) constitutes a distance contract governed by Chapter I, Title III (articles 45 et seq.) of Legislative Decree 6 September 2005, n. 206 (Consumer Code) and Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.
1.2 The General Conditions of Sale can be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site. For this reason, users are invited to regularly access the Site and to consult, before making any purchase, the most updated version of the General Conditions of Sale. The applicable General Conditions of Sale are those in force on the date of sending the purchase order. The applicable General Conditions of Sale are those in force on the date of sending the purchase order for a Product and are available in Italian and English.
1.3 These General Conditions of Sale do not regulate the sale of products and/or the provision of services by parties other than Civita who are present on the Site via links, banners or other hyperlinks. Before carrying out commercial transactions with these entities it is necessary to check their conditions of sale. Civita is not responsible for the provision of services and/or the sale of products by such parties. Civita does not carry out any control and/or monitoring on the websites that can be consulted via these links. Civita is therefore not responsible for the contents of such sites nor for any errors and/or omissions and/or violations of the law on their part.
2. Purchases on the Site
2.1 Access to sales, carried out via the Site or via the App, is reserved exclusively for users who are at least 18 years of age.
2.2 Access to the offers on the Site is permitted only to users who are consumers, as defined by the art. 3, co. 1, letter. a) of Legislative Decree 206/2005 (Consumer Code), meaning natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any commercial, artisanal, entrepreneurial or professional activity carried out.
2.3 Under no circumstances will retailers or wholesalers or, in general, any person who intends to purchase the Products for the purpose of subsequent resale, be able to make purchases on the Site. It is therefore prohibited for such subjects to register on the Site and make purchases on the Site.
2.4 Civita reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these General Conditions of Sale and/or the conditions and/or terms of a purchase contract with Civita; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (iv) by users who have provided false, incomplete or otherwise inaccurate identification data or who have not promptly sent Civita the documents requested by the same on the basis of these General Conditions of Sale or who have sent invalid documents; (v) by users who do not provide sufficient guarantees of solvency.
3. Registration on the Site
3.1 The purchase of Products on the Site is permitted both to registered users and to users who are not registered on the Site. Registration on the Site is free. To register on the Site, the user must complete the registration form which can be reached from the "Register" link on the Home page of the Site. Upon registration, the user must complete the Surname, Name, e-mail address, telephone number and Password fields. and confirm Password.
3.2 The registration credentials must be used exclusively by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no one has access to them, as well as to inform Civita without delay, contacting them as indicated in the art. 14, in case of suspected improper use and/or disclosure of the same. The user guarantees that the personal information provided during the registration procedure on the Site is complete and truthful. The user agrees to hold Civita harmless from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by the user of the rules on registration on the Site or on the conservation of registration credentials.
4. Information aimed at the conclusion of the contract
4.1 In compliance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, Civita informs the user that:
- to conclude the purchase contract for one or more Products on the Site, the user must complete an order form in electronic format and send it to Civita, electronically, following the instructions that appear from time to time on the Site and which they will accompany the different phases of the purchase; by sending the order, the user confirms knowledge and full acceptance of these General Conditions of Sale;
- the contract is concluded when the order form reaches the Civita server;
- once the order form has been registered and confirmation of the authorization to pay the total amount due has been received, Civita will send the user, via e-mail to the indicated e-mail address, the order confirmation, containing a summary of the General Conditions of Sale and the particular conditions applicable to the contract, the information relating to the characteristics of the Product purchased, the detailed indication of the price, the means of payment used, the delivery and invoicing data, the delivery costs and any additional costs as well as Customer Service contacts, which the user can contact to request assistance and/or lodge complaints. It is recommended to keep the email received as proof of purchase.
- the order form will be archived in the Civita database for the time necessary to process the order and, in any case, within the terms of the law. To access your order form, the user can consult their account.
5.1 All prices of the Products are expressed in Euros (€) and are inclusive of Value Added Tax (" VAT "). Any additional costs, including VAT and expressed in Euros (€), will be expressly and separately indicated in the order form, before the user proceeds with the transmission of the same, as well as in the order confirmation e-mail.
5.2 The price of the Products may be modified by Civita at any time, without notice, without prejudice to the fact that the price charged to the user will be that published on the information sheet which illustrates the main characteristics of the Product (Product Sheet) at the time of sending the order. Any changes (increasing or decreasing) in price subsequent to the transmission of the order will not be taken into account.
5.3 Products may be offered for sale on the Site at discounted prices. The full price indicated on the Site (Barred Price) and against which the discount that Civita applies is calculated corresponds to the list price published on the Site.
6.1 Civita will process the purchase order and, therefore, ship the purchased Product, only after receiving confirmation of the authorization to pay the total amount due, which must take place at the same time as the conclusion of the order, consisting of the price of purchase, delivery costs, if applicable, and any other additional costs, as indicated in the order form (Total Amount Due). In the event that the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, the purchase contract will therefore be considered legally terminated pursuant to and for the purposes of the art. 1456 cc. The user will be notified immediately after sending the order via the Site of this resolution and the consequent cancellation of the order.
6.2 The Products will remain the property of Civita until the user has paid the Total Amount Due. The risk of loss or damage to the Products, for reasons not attributable to Civita, however, will be transferred to the user when the user, or a third party designated by the same and other than the carrier, physically comes into possession of the Products.
6.3 The images and descriptions of each Product on the Site reproduce the characteristics of the Products as faithfully as possible. The colors of the Products, however, may differ from the actual ones due to the settings of the information systems or computers used by users to view them. Furthermore, the Product images present in the Product Sheet may differ in size or in relation to any accessory products. These images must therefore be understood as indicative and with the tolerances of use. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the user will prevail.
7.1 The Products offered on the Site are limited in number. It may therefore happen, also due to the possibility that multiple users purchase the same Product at the same time, that the ordered Product is no longer available following the transmission of the purchase order.
7.2 In any case of total and definitive unavailability of the Product ordered, without prejudice to the rights attributed to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the Civil Code, the user will be promptly informed through the contact details communicated by the same upon registration and the contract will be ipso facto terminated, without prejudice to the right to compensation for any damage. In any case in which the payment of the Total Amount Due has already been made, Civita will reimburse this amount without undue delay and, in any case, within the maximum period of 15 working days from sending the order. The refund amount will be communicated to the user via email. This amount will be credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In any case, the value date will be the same as the debit.
7.3 In the case of orders concerning a plurality of Products (Multiple Order), if the subsequent unavailability concerns only some of the Products covered by the Multiple Order - without prejudice to the rights attributed to the user by law, and, in particular, by the XIV of Title II of Book IV of the civil code, and without prejudice to the application of art. 7.2 above, if the unavailability, total and definitive, or even only partial, concerns all the Products included in the order - Civita will immediately notify the user via the contact details communicated by the user upon registration. The user will therefore be entitled, limited to the Product(s) that have become unavailable, to choose one or more different and substitute Products, or to renounce the purchase of the unavailable Products, without increasing costs but with the possible identification - where necessary - of a different delivery term, always without prejudice to the right to compensation for any damage.
It is understood that, in both the aforementioned cases:
- in the event of automatic cancellation of the order relating to the missing Product, or in the case of replacement of the same with an available Product, in any case in which the payment of the Total Amount Due has already occurred, Civita will reimburse the customer the difference relating to the lower price, relating to the canceled or replaced Product;
- while, in the event that the unavailable Product is replaced with one or more Products of greater commercial value, the user will have to proceed with the simultaneous disbursement of the greater difference.
Pursuant to the foregoing, in cases of termination of the contract, you will reimburse the amount due in relation to such Product(s), including delivery costs, calculated as indicated in the art. 8.3 below, and any other additional costs due in specific relation to such Products (Partial Amount Due) without undue delay and, in any case, within the maximum period of 15 working days from sending the order. The refund amount will be communicated to the user via email. This amount will be credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In any case, the value date will be the same as the debit.
It is understood that the resolution of the entire Multiple Order will be possible only in the case of clear and proven accessory nature of the Products covered by the Multiple Order which have become unavailable compared to the other available Products covered by the Multiple Order.
The user's right to compensation for any damage is always reserved.
8. Delivery of the purchased Products 8.1 Deliveries of the purchased Products are made all over the world, with standard and express services. Any delivery limitations will be indicated from time to time on the Site.
8.2 Shipping is free for orders in Italy for an amount equal to or greater than Euro 100.00, unless otherwise specified on the Site. If due, the amount of delivery costs due by the user in relation to a specific order is expressly and indicated separately (in Euros and including VAT) during the purchase process, in the order summary and, in any case, before the user proceeds with the transmission of the same. In the event of failure to indicate a specific delivery term, it will take place, in any case, within thirty days from the date of conclusion of the contract.
8.3 In the case of partial withdrawal from Multiple Orders, the amount of delivery costs to be refunded to the user will be quantified in proportion to the value of the Product subject to withdrawal.
8.4 The delivery obligation is fulfilled by transferring material availability or in any case control of the Products to the user.
It is up to the user to check the conditions of the Product that was delivered to him/that he collected. Without prejudice to the fact that the risk of loss or damage to the Products, for reasons not attributable to Civita, is transferred to the user when the user, or a third party designated by the same and other than the carrier, physically comes into possession of the Product, it is recommended that the user to verify the number of Products received and that the packaging is intact, not damaged, wet or otherwise altered, including the closing materials and is invited, in his/her interest, to indicate any anomalies on the carrier's transport document , accepting the package with reserve. The unreserved receipt of the Products, in fact, does not allow the user to take legal action against the courier, in the event of loss or damage to the Products, except in the case in which the loss or damage is due to willful misconduct or gross negligence of the courier itself and with the exception of partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as it is known and no later than eight days after receipt. In the event that the package shows obvious signs of tampering or alteration, the user is also recommended to promptly notify Customer Service. In any case, the application of the rules regarding the right of withdrawal and the legal guarantee of conformity remains unchanged. The courier makes two delivery attempts, after which it will send the Products back to Civita, which will refund the customer the money. At the time of delivery nothing is due to the courier.
8.5 The provisions of the art. apply. 61 of the Consumer Code in the event that the purchased Product is not delivered or is delivered late with respect to the delivery terms indicated during the purchase process and in the order confirmation.
9.1 Payment for the Products can be made by credit card. Additional payment methods will be made available soon.
9.2 The commercial invoice will be sent via email. For the issuing of the invoice, the information provided for this purpose by the user will prevail, which he declares and guarantees to be truthful, undertaking to keep Civita harmless and indemnified from any damage, including sanctions issued by the competent authorities, which may arise in the case of failure to correspond to the truth of the same.
9.3 Payment by credit or debit card
9.3.1 Payment for the Products can be made by credit or debit card directly through the Site which accepts cards from the major international circuits (VISA, Mastercard, etc.). At the time the order is placed, no charge will be made to the credit card used by the user for payment.
The charge will be made only after (i) the details of the credit card used by the user for the payment have been verified and (ii) the company issuing the credit card used by the user has issued the debit authorization .
9.3.2 In order to guarantee the security of payments made on the Site and prevent any fraud, Civita reserves the right to ask the user, by e-mail, to send, by the same means, a front/back copy of their identity card and, in the event that the holder of the order is different from the holder of the card, the latter's identity card. The document must be valid. The deadline within which the document must reach Civita will be specified in the request email. This deadline will not, in any case, exceed 5 working days from receipt of the request by the user. While waiting for the requested document, the order will be suspended. The user is required to send the requested documents within the indicated deadline.
9.3.3 In the event that Civita does not receive such documents within the deadline specified in the request email or receives expired or invalid documents, the contract will be considered automatically terminated pursuant to and for the purposes of art. 1456 cc and the order consequently cancelled, without prejudice to Civita's right to compensation for any damage it may have incurred due to the non-compliant behavior of the user. The termination of the contract, of which the user will be notified by e-mail, no later than 5 working days from the expiry of the deadline for sending the documents requested by Civita, will result in the cancellation of the order, with consequent reimbursement of the amount Total Amount Due.
9.3.4 In the event of receipt by Civita of valid documentation within the deadline indicated in the email referred to in the art. 9.3.2 above, the delivery terms will start from the date of receipt of the same.
9.3.5 The confidential credit card data (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by Civita. Civita, therefore, never has access to and does not store the data of the credit card used by the user to pay for the Products, except, limited to the data relating to the card holder, the case provided for by the articles. 9.3.2 and 9.3.3.
10.1 Preliminarily, the user is informed that the withdrawal regulations referred to in the consumer code, applied to the contract that the user will stipulate with Civita by purchasing on the Site, find place in the articles. 52 et seq. of the Legislative Decree n. 206 of 2005 (Consumer Code).
The user who holds the status of consumer has the right to withdraw from the contract concluded with Civita, without having to incur costs other than those indicated in this article and without having to specify the reason, within fourteen (14) calendar days (Withdrawal Period) . The Withdrawal Period expires after 14 days:
a) in the case of an order relating to a single Product, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the Product;
b) in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product; or
c) in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece .
10.2. To exercise the right of withdrawal, the user must inform Civita of his decision to withdraw, before the expiry of the Withdrawal Period by email addressed to [buy-sicily@civita.art]
10.3 To this end, the user must use the standard withdrawal form (Standard Withdrawal Form) which will be sent to the user once Civita has been informed of the decision to withdraw.
Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period lies with the user (art. 54 paragraph 4 of the Consumer Code), it is in the user's interest to make use of a durable medium when communicates your withdrawal to Civita.
10.4 To return the Product, the user, after having exercised the right of withdrawal in the manner indicated in this article, will be contacted by the Civita Customer Service who will provide instructions for returning the Product, indicating the courier and agreeing the withdrawal date. The direct costs of returning the Product are borne by Civita. The return of the Product to Civita takes place under the responsibility of the user; the product is considered returned when it is delivered to the carrier.
If the user has used a discount code (see infra under 11) for the purchase of the Product for which he has exercised the right of withdrawal, the refund will be made only with reference to the sum of money actually spent by the user, and not also with regard to the value of the discount code.
10.5 If the user withdraws from the contract, Civita will refund the Total Amount Due paid by the user for the Product, including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day in which Civita was informed of the user's decision to withdraw from the contract. The refund will be made using the same payment method used by the user for the initial transaction; in any case, the user will not incur any costs as a result of such reimbursement.
The Standard Withdrawal Instructions, containing information on the exercise of the right of withdrawal, are made available to the user on the Site, before the conclusion of the contract
10.6 In the case of partial withdrawal, the amount of delivery costs to be returned to the user following the withdrawal will be calculated as indicated in the art. 8.3 above.
10.7 You are solely responsible for any decrease in the value of the goods resulting from handling the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and information sheets, with identification tags, labels and disposable seals, where present. , still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free of signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories (which do not constitute independent Products) of the Product.
10.8 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not lead to the termination of the contract and, consequently, will not give the right to any refund. Civita will notify the user within 5 working days of receiving the Product, rejecting the withdrawal request. The Product, if already received by Civita, will remain at Civita available to the user for collection which must take place at the expense and under the responsibility of the user himself.
10.9 In the event that the Product for which the withdrawal was exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the reimbursement amount will be reduced by an amount equal to this decrease in value. Civita will notify the user of the circumstance and the consequent decreased refund amount within 5 working days of receipt of the Product, providing the user, in the event that the refund has already been paid, with the bank details for the payment of the amount due from the the user due to the decrease in value of the Product.
10.10 In the event that, under one of the legal hypotheses, the right of withdrawal does not apply, specific and express communication of this exclusion will be given in the Product Sheet and, in any case, during the purchase process, before the user proceed to transmit the order. In any case, the user is reminded that, pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded, among other things, in the event that the sale has as its object:
(i) products made to measure or clearly personalized;
(ii) of sealed products that are not suitable for return for reasons of hygiene or health protection, which have been opened after delivery.
11.1 On the Site it is also possible to purchase using discount codes issued by Civita. If the value of the discount code is less than that of the order, the remaining sum can be completed according to the other payment methods provided on the Site.
11.2 The discount codes cannot be combined with each other for a single purchase. Discount codes cannot be used to purchase products already on promotion. It is not possible to use discount codes for payments of spending amounts lower than their value. Each discount code can only be used for one purchase. Under no circumstances do discount codes entitle you to a refund for purchases of a lower amount.
11.3 Any products for which it will not be possible to use the discount codes will be duly reported on the Site. In the event of cancellation for any reason of an order for which a discount code has been used, the relevant amount will be credited back to the customer's personal account .
11.4 Under no circumstances can discount vouchers be converted into cash.
12. Legal Guarantee of Conformity
All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by the articles. 128-135 of the Consumer Code (Legal Guarantee).
TO WHOM IT APPLIES
The Legal Guarantee is reserved for consumers. It, therefore, applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out. Those who have purchased on the Site and who do not have the status of consumers will be subject to the guarantees for defects in the goods sold, the guarantee for defects in promised and essential qualities and the other guarantees provided for by the civil code with the relative terms, forfeitures and limitations.
WHEN IT APPLIES
The seller is responsible towards the consumer for any lack of conformity existing at the time of delivery of the Product and which appears within two years of such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.
Unless proven otherwise, it is presumed that defects of conformity which appear within six months of delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or the nature of the lack of conformity. Starting from the seventh month following delivery of the Product, it will be the consumer's burden to prove that the lack of conformity already existed at the time of delivery of the same.
In order to take advantage of the Legal Guarantee, the user must first provide proof of the date of purchase and delivery of the goods. It is therefore advisable for the user, for the purposes of this proof, to keep the purchase invoice that Civita sends him, or any other document that can certify the date of purchase (for example the card statement credit) and the delivery date.
WHAT IS THE DEFECT OF CONFORMITY
There is a lack of conformity when the purchased good:
- it is not suitable for the use for which goods of the same type are usually used;
- does not conform to the description made by the seller and does not possess the qualities of the goods that the seller presented to the consumer as a sample or model;
- does not present the usual qualities and performances of a good of the same type, which the consumer can reasonably expect, also taking into account the declarations made in advertising or labelling;
- it is not suitable for the particular use desired by the consumer and which was brought to the attention of the seller at the time of conclusion of the contract and which the seller accepted.
Any failures or malfunctions or defects of any other type caused by accidental events or the user's responsibility or by use of the Product that does not comply with its intended use and/or as provided in the documentation are therefore excluded from the scope of the Legal Guarantee. technique attached to the Product, where existing, or in the instructions for use relating to the same.
REMEDIES AVAILABLE TO YOU
In the event of a lack of conformity duly reported within the terms, the user has the right:
- primarily, to the free replacement of the good, unless the requested remedy is objectively impossible or excessively onerous compared to the other and, therefore, in the specific case, considering the type of sale, to the replacement, where this is possible in relation to the number of copies still available for sale;
- secondarily (i.e. in the event that the replacement is impossible or excessively expensive or the replacement was not carried out within a reasonable time or the previously carried out replacement caused significant inconvenience to the consumer) to the termination of the contract.
The requested remedy is excessively onerous if it imposes unreasonable expenses on the seller in comparison to the alternative remedies that can be used, taking into account (i) the value that the goods would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be used without significant inconvenience for the consumer.
WHAT TO DO IN THE PRESENCE OF A DEFECT OF CONFORMITY
In the event that a Product purchased on the Site, during the period of validity of the Legal Guarantee, manifests what could be a lack of conformity, the user must contact Customer Service, at the addresses and in the manner indicated in the art. 14. Civita will promptly respond to the communication of the alleged lack of conformity and will indicate to the user the specific procedure to follow, also to agree on the shipping methods of the goods, also taking into account the product category to which the Product belongs and/or the reported defect .
REFUND OR REDUCTION DUE TO THE APPLICATION OF THE LEGAL WARRANTY
In the event of termination of the contract, Civita will refund the user the total amount paid, consisting of the purchase price of the Product, shipping costs and any other additional costs. In the event of a price reduction, Civita will refund the amount of the reduction, previously agreed with the user. Alternatively, the user can choose to receive a purchase voucher, which can be spent on the Site, with a value equivalent to the amount of the refund or, respectively, the reduction to which he is entitled.
The amount of the refund or reduction will be communicated to the user via e-mail and credited to the payment method or solution used by the user for the purchase.
Civita is not responsible in case of damage, of any nature, deriving from the use of the Product in an improper manner and/or not in compliance with the instructions provided by the manufacturer as well as in case of damage deriving from unforeseeable circumstances or force majeure.
13.1 The contracts concluded between users of the Site and Civita are governed by Italian law. This is without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, the deadline for returning the Products, in case of exercise of this right, the methods and formalities of communicating the same and the legal guarantee of conformity.
13.2 Please note that in the case of a consumer user, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the court of the place where the user resides or has chosen domicile is competent.
13.3 Pursuant to art. 141-sexies, paragraph 3 of Legislative Decree 6 September 2005, n.206 (Consumer Code), Civita informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, letter. a) of the Consumer Code, that, in the event that he has submitted a complaint directly to Civita, following which however it has not been possible to resolve the dispute thus arising, Civita will provide information regarding the body or bodies Alternative Dispute Resolution for the extrajudicial resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis and following of the Consumer Code), specifying whether or not it intends to make use of these bodies to resolve the dispute.
Civita also informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/ ; through the ODR platform the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved.
In any case, the right of the consumer user to appeal to the competent ordinary judge for the dispute arising from these General Conditions of Sale is reserved, regardless of the outcome of the out-of-court settlement procedure of disputes relating to consumer relations by resorting to the procedures of referred to in Part V, Title II-bis Consumer Code.
13.4 The user who resides in a member state of the European Union other than Italy can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the European procedure established for disputes of modest entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation can be found on the website www.eur-lex.europa.eu.
14.1 It is possible to request information, send communications, request assistance or forward complaints by contacting Customer Service by e-mail at [buy-sicily@civita.art];
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